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1) Collecting personal data
Personal data is collected by Ciao Surveys:
- During registration at one of our panels;
- After registration, when we ask panel members to enter additional personal information in order to be able to invite them to appropriate surveys in the future;
- When taking part in one of our surveys.
In order to become a panel member you will be asked, in a registration survey, to enter personal and general information. We ask for your e-mail address in order to be able to send you invitations to participate in future surveys by e-mail. Other information which we collect, such as name, address, gender, date of birth and occupational status, is used to assign people to appropriate market research projects. We require your date of birth in order to automatically update your age and to be able to specifically address certain age-related market groups. We ask for this information in order to be able to determine whether or not you are suitable for a particular project. We require your bank account details in order to be able to transfer the money you earn by taking part in surveys.
As soon as you have registered, you will receive a Ciao Surveys ID and can make use of the entire Ciao Surveys range of services using an alias.
You can revoke your consent to us retaining and processing your personal information in writing with immediate effect at any time.
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2) Use of personal data
Ciao Surveys is contracted by market research organisations, manufacturers and wholesalers to carry out surveys. The information collected in these surveys is treated strictly confidential and provided to our customers in an anonymised form. Member IDs are replaced with individual identifying codes. Ciao Surveys alone has access to the associated member names. In addition, Ciao Surveys provides data on population statistics, personal interests and behaviour of its members in order to be able to optimise the service it provides through a better understanding of its member structure. This information is collected and analysed as a whole only.
By becoming a Ciao Surveys member you are giving your consent to receive e-mails which invite you to take part in surveys. You are also giving your consent to the automatic setting up of a personal account for the credits earned for participating in surveys.
During registration, you will indicate whether you consent to receiving the e-mail newsletter. This consent may be revoked. If you consent to receiving the newsletter, you will be informed of new functions or promotions on our website via this newsletter.
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3) Transfer of personal data
Your personal data will be passed on to our customers as part of market research projects in anonymous form only. Ciao Surveys does not publish any of your personal information without your express consent or unless we are legally obliged to do so.
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4) Viewing / changing your personal data
You can view and, if required, change the information in your Ciao Surveys account at any time using your Ciao Surveys login and password
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5) Deleting your account
You can delete or deactivate your Ciao Surveys account at any time. To do so, go to the "Setting" page and click on "Cancel membership". If you cancel your membership, all your data will be permanently removed from our database. It usually takes two to three working days for all your data to be removed from all data records.
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6) Use of cookies on our website
Ciao Surveys uses cookies, i.e. files which are stored on your computer, can be accessed there and are used to personalise the way you use our internet site. The information saved is used for the functionality of the site, for example, by recording your display preferences or regulating the frequency of pop-ups. They are deleted after one month. Advertising partners also use cookies over which Ciao Surveys has no control. These are used to select customer-specific advertising.
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You are free to block cookies from being saved on your hard disk by configuring your browser appropriately. It is not necessary to enable cookies to be able to use our website. However, we draw your attention to the fact that blocking cookies can lead to restricted function.
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7) Safety measures
The information in your Ciao Surveys account and in your Ciao Surveys profile is password protected so that only you have access to your personal details. Please note that you are not permitted to give your password to any other person. Ciao Surveys will never ask you for your password in e-mails which you are not expecting or which you have not requested. Always log out of your account and close the browser window when you leave the Ciao Surveys website if you are using a shared computer in a public place. This is at present the safest way of ensuring that no-one can gain access to your personal information.
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8) Protection from web crawlers and spam
Ciao Surveys guarantees that we will only use your e-mail address with your express permission for the uses described in the conditions of use. We will not sell your e-mail address to third parties and will prevent your e-mail address from being captured by web crawlers and spiders to the extent that is it within our capability to do so. If you think that your e-mail address has been captured in this way, please contact our technical support team immediately.
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9) Sharing of data within the group
Ciao Surveys is part of the Greenfield Online Inc. Group. You consent to your data being shared within the group and within the Ciao Surveys group. We guarantee that if your data is shared in this way, the security and confidentiality of your data will not be affected and that your data will remain subject to these privacy guidelines.
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10) Changes to these privacy guidelines
Any changes to the privacy guidelines will be posted on the Ciao Surveys website.
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